Rest won't turn on


After making sure Rest is firmly plugged in both at its base and in the wall, do the following:

  • Take a paperclip and stick it in the small hole on the base of Rest (small black circle in the above diagram). This should reset Rest and allow you to turn it on successfully.

  • Then turn Rest over to access the buttons on the base.
  • Push the “next track” button.
  • Push the “volume up” button a few times.

  • If you hear sounds playing, your Rest IS turned on and most likely set to a current state of no sound/color. Open your app and try adjusting the color and brightness to confirm your Rest is responding.

  • If you customized your favorites to include only settings which have no sound/no light, then tapping the touch ring will make your Rest appear to be off as it cycles through these presets. Please use the buttons as described above to test for your Rest's sound functionality.

If none of the above troubleshooting tips work, please contact us at



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