There are few reasons your Rest 2nd Gen may lose connectivity, but the most common ones include:
- Your WiFi router is down or intermittently goes down
- You change your Wi-Fi network password
- Your Rest becomes unplugged.
In most cases, even if your Rest is offline but plugged in, you’ll be able to control your Rest using the buttons on the device.
Before you begin troubleshooting, you should have physical access to your Rest and have your Wi-Fi name and password handy. When troubleshooting connection issues, do NOT de-register your Rest. It may lead to other issues down the road.
Reconnecting your Rest to Wi-Fi
Follow these steps to help get your Rest reconnected:
- Make sure your home Wi-Fi is working
- Since your Rest uses your home Wi-Fi network, check that you can get online with another device in your home. If you’re using a cell phone, make sure you don’t use cellular data to test your connection. To help make sure you’re not using cellular data, turn on Airplane mode and then turn on Wi-Fi.
- If you can’t connect, try using a different device, or any other smart home devices, to double-check. If you can’t connect with any device, contact your internet service provider to check the service status in your area.
- Check your Hatch Sleep app version
- Make sure that you have the latest version of the Hatch Sleep app on your phone or tablet. You can download it for free from the Apple App Store/ Play Store. To make sure you have the newest version, visit the app store and look for an Update button.
- Make sure to update your firmware if given the option
- When you get a notification to upgrade firmware, accept it to be on the most up to date version.
- Make sure Rest is plugged in. (The Rest will appear as offline in the Settings if it's not.)
- Reset your Rest.
- Unplug your Rest. Wait 1 minute before plugging back in. Securely plug your Rest back into a working outlet and then open your Hatch Sleep app. You might have to reconnect your Rest to your wireless network after this step.
- Restart your router
- To restart your router, you should follow the router manufacturer's instructions.
- Note: Every router is different. You may need to consult your router’s user manual for specific instructions on how to restart your router.
- Restarting your router will reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters.
- Reset the network settings for your Rest.
- In the Hatch Sleep app, go to the settings page and select your Rest to go to the device settings page.
- On the device settings page, tap Update Wi-Fi and go through the steps to try reconnecting to your Wi-Fi network.
- Incompatible settings on your home Wi-Fi router or access point can stop you from registering or updating the Wi-Fi on the Hatch Sleep app. Make sure that Wifi is available at 2.4GHz on your network (Rest does not support 5GHz-only connections).
- Rest does not support network names or passwords that contain the special characters /, \, or ". If your network name or password includes one of those characters, you will need to connect to a different network, or change your Wi-Fi name or password to remove the unsupported character.
- High firewall security or parental controls can block communication with Hatch servers.
- Refer to your Wi-Fi router/access point documentation to see how you can exempt your Rest from these restrictions.