We love our products and want you to love them, too. If for any reason you don’t, please contact us at firstname.lastname@example.org within 60 days of your ship date to initiate a return.
- Products purchased directly from Hatch in new and unopened condition will receive a full refund less shipping fees.
- Products purchased directly from Hatch in opened or used will receive a refund minus a 25% restocking fee and less shipping fees.
- Products must be returned in the original packaging to qualify for a refund.
- You assume the risk of loss or damage during return shipping.
Products purchased from a third party reseller must be returned to that retailer according to the store’s policy. Please contact that seller for assistance with your return.
For support with or replacement of a broken/defective product please visit our Warranty Information page.