iPhone users on iOS 13 must have Bluetooth Sharing enabled in order to connect to Hatch Rest+. This is a new requirement from Apple for any app connecting to a Bluetooth Low Energy (BLE) device, like Rest+. Please check to see that Bluetooth Sharing is enabled on your phone.
Here's how to check:
- Go to your phone's Settings
- Tap on "Privacy"
- Tap on "Bluetooth"
- Make sure this setting is enabled under "Rest"
If you're still having trouble connecting, please shoot us an email at support@hatchbaby.com.