Thanks for giving Hatch Sleep Membership a try. We're sad to see you go. Come back anytime!
All App Subscriptions are handled through the Apple App Store or Google Play. Should you want to cancel your Hatch Sleep Membership and/or request a refund, you will need to navigate to the app store used on your smartphone. Unfortunately, Hatch Support is unable to cancel subscriptions or process refunds from our end. All cancellation and refund requests must be submitted through your App store.
For iOS users
You can manage your Hatch Sleep Membership through the App Store. Learn more here.
Find out more about refund requests here.
The Hatch Sleep Membership is canceled similarly to any in-app subscription made on an iOS device. Here are the steps to cancel an app subscription for an iOS phone:
- Open the Settings app on your phone.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription you would like to cancel.
- Tap Cancel Subscription.
- You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already cancelled.
For Android users
You can manage your Hatch Sleep Membership through Google Play. Learn more here.
Find out more about refund requests here.
The Hatch Sleep Membership is canceled similarly to any in-app subscription made on an Android device.
Here are the steps to cancel an app subscription for an Android phone:
- Go to your subscriptions in Google Play.
- Select the subscription you would like to cancel.
- Tap Cancel Subscription.
- Follow the instructions on your screen to finalize the cancellation.
Please note, if you're not seeing the option to cancel the membership in the app store- you may need to cancel your Membership through our website here. Once on our website, you'll want to tap "My Account" in the top right-hand corner and then log in. Once logged in you can click the blue button labeled "Manage" to make changes to your subscription status!
Still need help? Get in touch with Hatch Support. Head to the top menu to send us a message!