In order to connect to your Rest+ via the Hatch Sleep app at an apartment complex or college campus with a Captive Portal Network (Captive portal networks require each device using the WiFi to sign into the network), you’ll either need to set up a hotspot via your smartphone to connect and control your Rest+ or enter the MAC address of your Rest+ in order to get connected.
If adding your MAC Address:
Some apartment complexes and universities use a type of Captive Portal Network or single device verification system which may prevent your Rest+ from connecting even after adding the MAC Address.
If you're unable to connect your Rest+ to the Wi-Fi Network after adding the MAC Address, we suggest using the below steps to use your phone's hotspot to register and set up your Rest+.
If connecting using your hotspot:
You'll only need to have your hotspot active when you want to connect and make changes to your Rest+, if your routine and alarms are set up you won't need to keep the WiFi hotspot active.
Unsure how to connect via a hotspot? The steps can vary depending on your phone's make and model, please check out the below links to find the appropriate instructions for your device!
How to set up a Personal Hotspot on your iPhone or iPad
Share a mobile connection by hotspot or tethering on Android