Quickly and easily return your item(s) through our Returns Portal!
You have 60 nights from the ship date of your order to return your item(s) - to get your prepaid return label use our Returns Portal below!
Click Here: Hatch Returns Portal
Returns are refunded via the form of payment used at checkout. Gift Returns will be refunded via Store Credit. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Getting stuck somewhere in our Returns Portal?
Here are some helpful steps to guide you along the way:
- Simply enter your order number and email address and click the Start a Return button to begin the process
- Once you see your item(s) listed click the image in the box of the item you'd like to return and a list of return reasons will pop up
- Select the reason you're returning
- Once you've chosen your return reason the Next box will turn from grey to blue
- Click the Next button to finalize your return and get your prepaid return label sent to your email (you will also receive a QR code in that email - if you don't have a printer handy!).
Still having trouble - head to the top to send our support team a message!